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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Stopped working completely and shows e on left of printer,

Customer Question

Stopped working completely and shows e on left of printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: not sure of age MP11DX 60z
JA: What troubleshooting have you tried?
Customer: None it is totally dead
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO
Submitted: 3 months ago.
Category: Printers
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Is it not turning on at all, or the display works but just won't print, or something else?