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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We just purchased a new hp computer with windows 10, but

Customer Question

We just purchased a new hp computer with windows 10, but can't figure out how to get the printer working with it.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: We have had an hp photosmart premium printer for a while and love it, but it is not hooking up with our new computer.
JA: What troubleshooting have you tried?
Customer: How do we set it up to print?
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Thank you.
Submitted: 3 months ago.
Category: Printers
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

How was the printer connected to your old computer ? Via cable or wireless ?