Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
How is the printer connected to your computer?
for eg: via USB cable
Yes with a usb cable and working correctly
Would you like me to remote in your computer and install the printer for you?
As long as it doesnt incur another fee for your sevice otherwise no
It will only cost you extra 5$.
I have decided to opt out as this was not a satisfactory outcome to my problem and I do not wish to waste any more of my money.
I am sorry to say but we haven't started any troubleshooting to fix your issue.
If you don't want a secure remote session then we can continue troubleshooting via this chat box.
I was just waiting for your decision after giving you the secure remote offer.