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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to install a canon Pixma Mg 2560 on a windows Vista

Customer Question

trying to install a canon Pixma Mg 2560 on a windows Vista pc.Saying pending all the time
Submitted: 7 months ago.
Category: Printers
Expert:  Md. Sadique replied 7 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 7 months ago.

How is the printer connected to your computer?

for eg: via USB cable

Customer: replied 7 months ago.

Yes with a usb cable and working correctly

Expert:  Md. Sadique replied 7 months ago.

Would you like me to remote in your computer and install the printer for you?

Customer: replied 7 months ago.

As long as it doesnt incur another fee for your sevice otherwise no

Expert:  Md. Sadique replied 7 months ago.

It will only cost you extra 5$.

Customer: replied 7 months ago.

I have decided to opt out as this was not a satisfactory outcome to my problem and I do not wish to waste any more of my money.

Expert:  Md. Sadique replied 7 months ago.

I am sorry to say but we haven't started any troubleshooting to fix your issue.

Expert:  Md. Sadique replied 7 months ago.

If you don't want a secure remote session then we can continue troubleshooting via this chat box.

Expert:  Md. Sadique replied 7 months ago.

I was just waiting for your decision after giving you the secure remote offer.