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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson WorkForce 545 that will not allow me to scan

Customer Question

I have an Epson WorkForce 545 that will not allow me to scan and save anything. It says that I am missing Awd.dll file. I uninstalled my printer, went to the website and downloaded and installed all the components. It still will not allow me to save. I am also not able to see the preview in the scan mode as before. I did work around what I needed it for the other day by faxing the info that I wanted to put into an e-mail so that part is working as usual. Could you guide me in finding this file. I think I have it narrowed down to the scanner software, but have no idea where to get it or where it would go.
Thank you in advance
Linda Huntoon
Submitted: 3 months ago.
Category: Printers
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

May I ask which version of Windows or Mac OS you are using?

I will be standing by, looking forward to your response.

Thank you,
Jason

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