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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5310
Experience:  DIploma in Computer Hardware
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It was printing fine then it stopped in the middle oif

Customer Question

it was printing fine then it stopped in the middle oif printing aseventeen page document
JA: How long has this been going on?
Customer: today
JA: What troubleshooting have you tried?
Customer: just checking to make sure it was plugged in to ethernet cable and usb and i also ran the diagnostic forthe printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: epson workforce 545
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Sudipto replied 3 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you tell me, which version of Windows do you use ?

Customer: replied 3 months ago.
windows 10
Expert:  Sudipto replied 3 months ago.

Thanks, ***** ***** of documents, you are trying to print ?

Customer: replied 3 months ago.
subcontractor agreement 17 pages long only got 15 pages printed and it stopped printing mid page and didnt tell me why
no error codes
Expert:  Sudipto replied 3 months ago.

OK, this seems to be a software problem, it will be best if I can connect with your PC and help you to solve the problem, as I will be able to see your PC, would you like to try that or do you want me to give you the steps here.

Customer: replied 3 months ago.
no just give me steps here
Customer: replied 3 months ago.
im good at following direction
Expert:  Sudipto replied 3 months ago.

Ok, do you know how to open the devices and printers window or should I give you the steps for that ?

Customer: replied 3 months ago.
im in
Customer: replied 3 months ago.
device and printers window is open
Expert:  Sudipto replied 3 months ago.

OK, do you see the Epson printer icon ?

Customer: replied 3 months ago.
Expert:  Sudipto replied 3 months ago.

Now, right click on the printer icon and select What's Printing and let me know, what do you see ?

Customer: replied 3 months ago.
its empty
Expert:  Sudipto replied 3 months ago.

Thanks, ***** ***** select the printer icon, check the base of the devices and printers window and let me know the status of the printer ?

Customer: replied 3 months ago.
i dont understand
Expert:  Sudipto replied 3 months ago.

Ok, leave it. Can you create a new single page document and try to print it ?

Customer: replied 3 months ago.
im trying now
Expert:  Sudipto replied 3 months ago.

OK

Customer: replied 3 months ago.
i reset my wirekless network and all is well
Expert:  Sudipto replied 3 months ago.

Are you able to print that seventeen page document ?

Expert:  Sudipto replied 3 months ago.

Please let me know, if you need any help or face the same problem otherwise, please remember to give a positive rating, as that is the only way I am compensated for my time and effort.

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