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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I keep getting a message that the printer is not connected

Customer Question

I keep getting a message that the printer is not connected even though the wireless light is on
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MX432
JA: What troubleshooting have you tried?
Customer: I've checke youtube for suggestions. I have a USB ready to connect to the printer, but that sort of defeats the purpose of wireless doesn't it?
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Cost?
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.


I'm sorry about the issue. When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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