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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It cannot scan, new canon MF212w, it says error 250.0.0, no

Customer Question

it cannot scan
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: new canon MF212w
JA: What troubleshooting have you tried?
Customer: it says error 250.0.0
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

Are you using the (Canon) Toolbox program on the computer for scanning?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 9 months ago.
I'm using to canon toolbox
Customer: replied 9 months ago.
Sorry I don't want remote support
Expert:  Viet - Printer Tech replied 9 months ago.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

- Can you close the Toolbox program for now, then press the SCAN button on printer

, then highlight option Remote Scanner, then press OK, then the screen should show "Remote Scanner. Waiting online..."

, then open the Toolbox program , then select PDF option

, then click on START, and check.

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
My printer only have a copy/scan button
Expert:  Viet - Printer Tech replied 9 months ago.

What's the brand / model of your computer, such as HP, Dell, Apple, Toshiba, Acer, Asus, Lenovo, etc.?

- Press the SCAN button on printer, then what does it show on the printer's screen?

Customer: replied 9 months ago.
Connect computer
Expert:  Viet - Printer Tech replied 9 months ago.

Does it give any other option / settings besides "Connect computer"?

Customer: replied 9 months ago.
No
Expert:  Viet - Printer Tech replied 9 months ago.

What's the brand / model of your computer, such as HP, Dell, Apple, Toshiba, Acer, Asus, Lenovo, etc.?

Customer: replied 9 months ago.
No thanks
Expert:  Viet - Printer Tech replied 9 months ago.

Sorry, no thanks what?

Customer: replied 9 months ago.
No thanks to remote connect
Expert:  Viet - Printer Tech replied 9 months ago.

Yes, I know; you already told me that earlier. I'm asking for the brand / model of your computer, or if you have windows or mac computer, so that I can provide the appropriate written instructions.

Customer: replied 9 months ago.
Oh I'm sorry. Scanner is Canon MF212w, computer is surface pro 4 with win10. Thank you
Expert:  Viet - Printer Tech replied 9 months ago.

You're welcome. So on printer, you select Connect computer, then what does it show next?

Customer: replied 9 months ago.
It does not show anything
Customer: replied 9 months ago.
It just says connect the computer, I cannot select it

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