Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Bill.
These symptoms point to either a leaking cartridge, or a faulty print head (or the logic board that controls it).
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know the results, and I'll guide you through manual steps if needed.
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