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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Im not sure why my Canon Printer is not printing. Its able

Customer Question

Hi, im not sure why my Canon Printer is not printing. Its able to scan, but its not printing documents. Help!
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Its fairly new, not a year old yet. I think im unsure of the controls. When I want to print, the menus is on copy, how can I tell it to print?
JA: What troubleshooting have you tried?
Customer: Nothing, I just keep hitting print on my document
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. I think its a great printer though.
Submitted: 9 months ago.
Category: Printers
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me the following information so that I can better assist you:

- what is the model of your Canon printer?

- what is the operating system you are using (Windows or Mac)?

- how is the printer connected to your computer (wired or wireless connection)?

I am awaiting your reply.

Thanks,
IT Miro