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tyroneboman, Technician
Category: Printers
Satisfied Customers: 9068
Experience:  Repair and Service Technician
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I need to type a pass phrase but I only can type letters,

Customer Question

I need to type a pass phrase but I only can type letters
JA: What's the make/model number of your printer? How old is it?
Customer: canon mx492
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just got the printer. How do I set it so the numbers can be typed in the pass phrase
JA: Anything else you want the printer expert to know before I connect you?
Customer: numbers and letters I mean
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
already figured it out.
Expert:  tyroneboman replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

At the screen where you enter your passphrase, in the top right corner of the LCD screen you should see a :1 . This indicates that you are in numeric entry mode. If you press the asterisk key (*) it will switch to :A or uppercase letter mode, pressing asterisk again with switch to lowercase letter mode. To enter a letter in either letter mode, you will press the associated number key to cycle through the available letters. For example: To enter a letter "c", you will press the "2" key three times.
Press OK when done.
The LCD screen will say "Connected" if the password ***** *****

Expert:  tyroneboman replied 2 months ago.

Thats great news!