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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8731
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a wf-7610 printer and a Mac with the latest operating

Customer Question

I have a wf-7610 printer and a Mac with the latest operating system and I have updated the 7610 software. But I can not control the 7610 to print on the rear paper source.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson wf-7610 and it is about 3 years old
JA: What troubleshooting have you tried?
Customer: Reloaded printer software, searched for updates on apple store.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, just this.
Submitted: 2 months ago.
Category: Printers
Expert:  Jason Jones replied 2 months ago.

I am the person that will be helping you today.

May I ask if you are given any type of error message when the crash occurs?

I will be standing by, looking forward to your response.

Thank you,

Expert:  Jason Jones replied 2 months ago.

My post was made on the wrong page. Please, ignore it.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Expert:  Robert M. replied 2 months ago.

try looking at page setup.

the manual is not very clear. there should be a pop up that will give you those options but its not on the diagram in the manual. on page 108 to 109

I can probably find it for you if you want to allow me to log in remotely