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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE A HP OFFICE JET PRO 8615 4IN1 PRINTER THAT SHOWS

Customer Question

I HAVE A HP OFFICE JET PRO 8615 4IN1 PRINTER THAT SHOWS PRINTER FAILURE IN THE WINDOW AND WILL NOT WORK. ANY IDEAS ON THE PROBLEM AND WHAT DO I NEED TO DO TO CORRECT THE PROBLEM ?
Submitted: 3 months ago.
Category: Printers
Expert:  Kevin T replied 3 months ago.

What is your OS?

Customer: replied 3 months ago.
What is is ?
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Are you seeing this on the printer itself, or your computer? What is the complete error code/messag?

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