I'm sorry about the issue. Was it working fine previously? Or is this a new printer or new computer or new internet modem / router device?
Is there any error or message when downloading / installing the printer's driver / software setup?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,