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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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MG5520 PRINTER ADD PAPER IT TOOK IT ALL AND JAMED, CANON

Customer Question

MG5520 PRINTER ADD PAPER IT TOOK IT ALL AND JAMED
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: CANON MG5520 THREE YR OLD
JA: What troubleshooting have you tried?
Customer: DONT NO HOW TO RELESE THE PAPER TO UNJAM
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO
Submitted: 3 months ago.
Category: Printers
Expert:  Jennifer French replied 3 months ago.

Hello! Thank you for choosing Just Answer.

My name is ***** ***** I will be solving your issue this evening.

I understand that you have a major paper jam.

Instead of explaining the issue, allow me to show you with some videos geared specifically towards your model.

Click HERE if the paper is stuck where it should come out.

Click HERE if the paper is stuck on the feeder track.

Click HERE if the paper is stuck inside the printer.

Also, when you pull the paper out, if you are still having the problem, check for bits and pieces of debris. You can use canned air if need be. Also, shaking the printer out will work if it comes to it.

I hope this resolves the problem!

If you have any questions, don't hesitate to let me know.

If this DID resolve the issue, please be sure to rate my answer with at least 3 stars to ensure that I receive credit for assisting you today.

Thank you!

Expert:  Jennifer French replied 3 months ago.

Were you able to resolve this or were you needing further assistance?