Hello! Thank you for choosing Just Answer.
My name is ***** ***** I will be solving your issue this evening.
I understand that you have a major paper jam.
Instead of explaining the issue, allow me to show you with some videos geared specifically towards your model.
Click HERE if the paper is stuck where it should come out.
Click HERE if the paper is stuck on the feeder track.
Click HERE if the paper is stuck inside the printer.
Also, when you pull the paper out, if you are still having the problem, check for bits and pieces of debris. You can use canned air if need be. Also, shaking the printer out will work if it comes to it.
I hope this resolves the problem!
If you have any questions, don't hesitate to let me know.
If this DID resolve the issue, please be sure to rate my answer with at least 3 stars to ensure that I receive credit for assisting you today.
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