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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35232
Experience:  Troubleshoot printers, scanners, etc.
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I bought a canon pixmamx922 series and hooked it up using a

Customer Question

I bought a canon pixmamx922 series and hooked it up using a cable to my dell insparon computer. The test print worked but when I try to print from the computer says I need an app. What can I do to fix this?
Thanks, Nick
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Please download and install the MX920 series MP Drivers at the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922?tab=drivers

- If there is still any issue, please let me know if you have windows xp, vista, or 7 or 8 or 10.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Printer Tech replied 3 months ago.

Once you have downloaded / installed the driver at the above website, then you can open the program called IJ Scan Utility on your computer for scanning.

- You can search for the IJ Scan Utility program, or you can click on Start, then click on All programs (or All apps), then scroll down, then click on Canon Utilities, then click on IJ Scan Utility.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,