How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

How do I set up printer to scan to pc (Win 10) wirelessly?

Customer Question

how do I set up printer to scan to pc (Win 10) wirelessly?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP Model #: 20-d034
Product #: H3Z72AA#ABA
Serial #: 5CM25100R7
Software Build #: 12NA3AR8611#SABA#DABA
Service ID #: 20130118
OS #: ML
JA: What troubleshooting have you tried?
Customer: tried to download driver, no luck. file blocked from running, hard to locate instructions for doing this
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: not that I can think of
Submitted: 2 months ago.
Category: Printers
Expert:  Jason Jones replied 2 months ago.

I am the person that will be helping you today.

May I ask for the brand and model name of the printer? I checked the model names that you gave earlier and they are the model names of your computer.

I will be standing by, looking forward to your response.

Thank you,

Related Printers Questions