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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15476
Experience:  HNC Computing; Large format and multifunction printer expert
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Navigator will not stay on, drops off as soon as selected.

Customer Question

Navigator will not stay on, drops off as soon as selected. By selecting printer first, then selecting scanner it will work
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Electronics Pete replied 2 months ago.

Hi Roy,

What operating system are you using?

What version of Navigator are you using?

Do you get any error messages when it drops off?

Customer: replied 2 months ago.
Mac 1011.6
Navigator EX 5.0
No message
Expert:  Electronics Pete replied 2 months ago.

Ok, please try downloading the latest version of Navigator EX 5.0.3 and let me know if that works?

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