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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15770
Experience:  HNC Computing; Large format and multifunction printer expert
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When I use the auto sheet feeder to scan multiple sheets,

Customer Question

When I use the auto sheet feeder to scan multiple sheets, the first sheet scan without issue. But there is a jam error when the 2nd sheet starts to feed. The jam error also occurs when doing the 2nd side of a duplex scan. Any thoughts on how to fix ? My printer also has a Print Unable 32 error - which prevents me from printing. But is this related to the scan issue also ?
-sriram
Submitted: 3 months ago.
Category: Printers
Expert:  Electronics Pete replied 3 months ago.

Hello Sri,
My name is***** will try my best to help you with your question.

There are several feed rollers involved in feeding the sheets through the ADF.

If they get sticky over time, it can cause the paper to stick to them and jam.

You will need to clean all of the rollers by rubbing them with an alcohol solution.

If the rollers are badly worn, they may need to be replaced.

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The "Print Unable 32" error will appear if paper or labels are stuck inside the printer or drum unit.

When this error occurs, you will need to remove the cause of the jam and reset the printer.

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Pete.
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