How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan, Engineer
Category: Printers
Satisfied Customers: 19587
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I cannot print on my printer, because it keeps wanting me

Customer Question

I cannot print on my printer, because it keeps wanting me change a color cartridge I do not have.
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Gladys.

Unfortunately, this is not possible. This printer requires that all ink cartridges be present and available at all times.
Even if you only wanted to scan or print in black only, the colors must all be there. The printer forces this because attempting to use it with any cartridge empty will lead to physical irreparable damage to the printhead, this is the case with most all inkjet printers.

You may order some inexpensive replacement cartridges here, if needed:

Best regards, ***** ***** for the news,


Expert:  Nathan replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


Related Printers Questions