Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Gladys.
Unfortunately, this is not possible. This printer requires that all ink cartridges be present and available at all times.Even if you only wanted to scan or print in black only, the colors must all be there. The printer forces this because attempting to use it with any cartridge empty will lead to physical irreparable damage to the printhead, this is the case with most all inkjet printers.
You may order some inexpensive replacement cartridges here, if needed: http://amzn.to/2bz0MQ6
Best regards, ***** ***** for the news,
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