Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Here's how you can access the support menu:
Navigate through the menu until you find the option to reset the printer. Select this option, then choose the appropriate type of reset for your needs. You can choose from a partial reset, semi-full reset and a full reset. After you make your selection the reset process should begin.
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.
Please click the link below to access the user manual for this model. You can save it to your computer for later viewing or you can print it out, but please be aware that at 254 pages, it is quite large.