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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have been in touch with Paolo. He suggested a USB cable to

Customer Question

I have been in touch with Paolo. He suggested a USB cable to connect my printer with the wireless since Infinity has a problem...
Can I speak to him or another person? I have the cable setup but cannot get it to function.
Submitted: 8 months ago.
Category: Printers
Expert:  Joel Kalman replied 8 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 8 months ago.
Windows 10 I was told there was a problem since I had Infinity wireless and TV.
Customer: replied 8 months ago.
I downloaded HP software but could not get to a point where it connected.
Customer: replied 8 months ago.
This is a new Dell with Windows 10 not an upgrade.
Customer: replied 8 months ago.
Customer: replied 8 months ago.
Can you tell me which is the device icon?
Customer: replied 8 months ago.
If you get anything call me at(###) ###-####or email me.
Expert:  Joel Kalman replied 8 months ago.

Hello again. I apologize for the delay. I was working on an urgent problem.

Expert:  Joel Kalman replied 8 months ago.

If you have been unable to get your printer drivers to connect to your wireless printer during installation, you will not find a print server icon for your printer. I can help you get our printer connected, first to your wireless network, and then to your computer via wifi. Please let me know when you are available to work on this interactively.

Expert:  Joel Kalman replied 8 months ago.

I will be notified by email when you respond, if I am not online. Then I will get back to you ASAP.

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