Hello,I am the person that will be helping you today.
May I ask from which application you are printing these jobs as well as to which size of paper?
I will be standing by, looking forward to your response.
Which size of paper do you have in the Brother device when you are given this error?
Also, how is the machine connected to your system? (usb, wifi, network)
How is the machine connected to your system? (usb, wifi, network)
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
The remote does cost more because it requires more of my time. We don't have to do the remote, if you don't wish to. I just offered it as an option.
It would allow me to log into your Fax machine, look at the logs, and come up with a resolution. I would not offer my time, if I didn't think it would help.
Okay, so the device is connected to a computer via usb and then another computer is connected to the device over the network to that first computer?
Please, verify that the correct size is chosen.
- Press Menu and choose General Setup => Paper => Paper Size.
- If your Brother machine has a touchscreen, press Menu and choose General Setup => Tray Setting.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
check the settings for the which tray it is using
you might try just going through the setup on the menu and re setting everything
You should be able to receive a fax into memory
Can you do that and then tell me exactly what error you get if you try to print it out
what happens when you press start ?
it should overide it.
there may be one fax stuck in memory that requires a different sized paper.