How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8750
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I have a brother mfc 7360n. When receiving faxes it gives a

Customer Question

i have a brother mfc 7360n. When receiving faxes it gives a size mismatch error even though the paper is the correct size
Submitted: 3 months ago.
Category: Printers
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

May I ask from which application you are printing these jobs as well as to which size of paper?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 3 months ago.
my problem is with receiving faxes
Customer: replied 3 months ago.
the paper is the correct size. I have two fax machines in the office. i sent faxes from one to the other and I get a paper mismatch.
Expert:  Jason Jones replied 3 months ago.

Which size of paper do you have in the Brother device when you are given this error?

Also, how is the machine connected to your system? (usb, wifi, network)

Customer: replied 3 months ago.
it is letter size and the paper is set to letter size. I checked the guide in the paper tray and it is set for letter.
Expert:  Jason Jones replied 3 months ago.

How is the machine connected to your system? (usb, wifi, network)

Customer: replied 3 months ago.
network
Customer: replied 3 months ago.
usb
Expert:  Jason Jones replied 3 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 3 months ago.
is this costing more money?
Expert:  Jason Jones replied 3 months ago.

The remote does cost more because it requires more of my time. We don't have to do the remote, if you don't wish to. I just offered it as an option.

Customer: replied 3 months ago.
im not sure how the remote would help as the issue is with the fax receiving
Expert:  Jason Jones replied 3 months ago.

It would allow me to log into your Fax machine, look at the logs, and come up with a resolution. I would not offer my time, if I didn't think it would help.

Customer: replied 3 months ago.
do i need to be on the computer that is connected to the machine via usb?
Customer: replied 3 months ago.
i'm on the computer connected through the network
Expert:  Jason Jones replied 3 months ago.

Okay, so the device is connected to a computer via usb and then another computer is connected to the device over the network to that first computer?

Customer: replied 3 months ago.
we have about 10 computers in the office. One is connected to the mfc 7360n through usb. The rest of us are connected to the mfc through the network.
Expert:  Jason Jones replied 3 months ago.

Please, verify that the correct size is chosen.

- Press Menu and choose General Setup => Paper => Paper Size.

- If your Brother machine has a touchscreen, press Menu and choose General Setup => Tray Setting.

Customer: replied 3 months ago.
I did that. Paper size is letter. Paper type is plain. i sent a fax from one fax machine to the brother mfc 7360n and I get a paper mismatch
Expert:  Jason Jones replied 3 months ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 3 months ago.
Thank you jason
Expert:  Robert M. replied 3 months ago.

check the settings for the which tray it is using

you might try just going through the setup on the menu and re setting everything

Customer: replied 3 months ago.
I did a full reset on the unit twice. It only gives the error on receiving faxes. The printer and copy functions don't give the error. The firmware is up to date
Expert:  Robert M. replied 3 months ago.

You should be able to receive a fax into memory

Can you do that and then tell me exactly what error you get if you try to print it out

Customer: replied 3 months ago.
the error i get is "size mismatch, press start to continue"
Expert:  Robert M. replied 3 months ago.

what happens when you press start ?

it should overide it.

there may be one fax stuck in memory that requires a different sized paper.