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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12537
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I lost power. When it came back up it is displaying error

Customer Question

I lost power. When it came back up it is displaying error message 6801 and showing only Chinese or Japanese characters.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Maxify
JA: What troubleshooting have you tried?
Customer: I tried turning it off and back on, as well as holding the on button down for 60 seconds
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Whats the full name brand and model of your device? And what type of device is it?

Customer: replied 2 months ago.
I have unplugged printer, turned back on while holding power button for 1 minute and error remains.
Customer: replied 2 months ago.
It is model MB2320
Expert:  Dustin replied 2 months ago.

Unfortunately, thats a firmware error. And canon is yet to release a firmware update for that printer.

how long have you had it?

Customer: replied 2 months ago.
1 year
Expert:  Dustin replied 2 months ago.

If its under a year old, you can get canon to replace it for free.

Lets go to this page and enter your serial number for the printer..

That will tell you if you are past the warranty expiration or not. If it hasnt expired, I would contact canon immediately to have them replace the printer with a new one.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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