Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Whats the full name brand and model of your device? And what type of device is it?
Unfortunately, thats a firmware error. And canon is yet to release a firmware update for that printer.
how long have you had it?
If its under a year old, you can get canon to replace it for free.
Lets go to this page and enter your serial number for the printer.. http://canoncare.com/GetWarrantyCertificate.asp
That will tell you if you are past the warranty expiration or not. If it hasnt expired, I would contact canon immediately to have them replace the printer with a new one.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.