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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12693
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Had 2 pages to copy from computer one came through the other

Customer Question

had 2 pages to copy from computer one came through the other came half way stopped backed up and is just sitting there,followed instructions displayed ,can see the paper but it won't move.Can you help me?
Submitted: 3 months ago.
Category: Printers
Expert:  Dustin replied 3 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

What is the full name brand and model of your printer?

Customer: replied 3 months ago.
Canon pixma mx922
Customer: replied 3 months ago.
ok
Expert:  Dustin replied 3 months ago.

Excellent.. lets run through the full paper jam troubleshooting steps as outlined on this page.

https://support.usa.canon.com/kb/index?page=content&id=ART143170

There are three videos.. And between them they should be able to help you removed the paper that is stuck.

if you have any further questions, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.