Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
What is the full name brand and model of your printer?
Excellent.. lets run through the full paper jam troubleshooting steps as outlined on this page.
There are three videos.. And between them they should be able to help you removed the paper that is stuck.
if you have any further questions, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.