Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you want the printer to be on the wireless or on the usb?
What is the operating system you have on the computer?
i can fix the printer on Windows 7 Mac is not my expertise.
are we communicating on the windows 7 computer where you want the printer to be installed.
I will not be able to see why the network is not seeing the printer till i remote access.
Basically remote assistance is an additional service to the chat which you have already opted for.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. With your cooperation, I can resolve your problem without using a remote connection.
Your credit card will not be charged until you accept an answer from one of the experts on this web service. If you insist on it, your deposit can be refunded as well, since your satisfaction is fully guaranteed. Do you want me to solve the connection problem with your Windows 7 computer?
You stated in your question that your wireless Window 7 computer could not see your printer with or without an Ethernet cable connection between your printer and your wireless router. Now you are saying that your windows computer is working well with the printer. Which is it? You have asked Michelle for a wireless printer configuration. if you want my assistance without a remote connection, you are going to have to stop troubleshooting and allow me to troubleshoot under controlled conditions. I will need your complete cooperation. You have to be able to follow directions and do exactly what I tell you to do.
I can fix your pc and your mac. Anyone can download the drivers. However, it is necessary to have the discipline to follow the procedure under the right conditions and in the right order to guarantee a clean installation. Do you want to proceed?
That is not what you told Michelle. You said you wanted the printer to be wireless. If your printer is located in the same room as the router and close enough so that the Ethernet cable (what you call the "wires") is running along the wall and not across any doorways, then that is actually better than a wireless connection, because it will not lose its connection, ever. So, if you are okay with that then I can wok with that.
I do no have a Mac, but I have worked on them enough that I can get yours working with your help.
Let's work together on it either tomorrow or Friday. I am going to be away tomorrow afternoon and evening. I may be able to work with you in the morning or late night. If not, I will be available anytime on Friday, if that works for you.
That will work! Have a good trip.