How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12521
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

I took apart an clean all roller is down but still wont pick

Customer Question

i took apart an clean all roller is down but still wont pick up paper. can it be fix
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: hp office printer 6500aplus about 5 years
JA: What troubleshooting have you tried?
Customer: just took apart an clean all the rollers like i read
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 2 months ago.
Category: Printers
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

The feed rollers in your machine probably need to be replaced. As long as you arent getting any error messages, and all its doing is failing to pickup the paper, then this is the part you need.

Though, you could probably save some money by purchasing a broken unit on ebay and removing the rollers you need.

If you have further questions, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.