Printer Repair Questions? Ask IT Technicians for Answers ASAP
Sorry for the delay, my previous reply appears not to have gone through...
Are you connected to the printer by USB, LAN, or wifi?
Can you try a different connection method and let me know if it works?
This may be a network interface problem, and could be difficult to troubleshoot.
To rule out a hardware fault with the printer itself, let me know if you can print to it when connected using a USB cable?
Glad to hear you got it sorted!
For refunds you will need to contact customer services.