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We have to reset and clear the queue. It is possible that the jobs causing it not to print.
Press Windows and R keys and this will bring Run. Type services.msc and press enter
From the resulting window, find Print Spooler. Right click on it and select Stop.
Then press Windows and R to bring run again and type the following command press enter
Click Continue if asked and delete all files from the resulting window (from the resulting Printers folder)
From the resulting window, find Print Spooler. Right click on it and select Start. Try to print now.
Please let me know if that didn't work, so we can continue troubleshooting.
Hi Dorothy, Just checking. How is it going ?