Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thanks for replying back to me.
Error Code 37013.40 indicates "Inkmelt 3 (Black) disconnect. The inkmelt heater is not drawing the expected power from the supply".
If problem persists after replacing the Ink Loader, check to see if the ink AC cable is connected and not damaged in any way.
Let me know what you find...
On the 8860MFP, you can reset the printer by clicking the Reset Printer button on the web interface.
You can also reset it from the control panel.
Hi, just checking in on your question, do you need any further assistance?
Can you access the printer using its web interface?
Let me know if that works?
Ok, let me know how it works out with the next Inkloader...