Hi! My name is ***** ***** I'm happy to help!
Are the lights blinking, or solid? What error do you receive on the computer? What version of Windows is on the computer?
I'm just a tech, I can't see your account. The cost depends on the topic and priority selected. If you email customer service at***@******.*** they can tell you specifically.
If the problem is specific, we're going to have to narrow down some info. Please answer the following to the best of your ability:
1. What version of Windows is on your computer?
2. Are you printing the article from a webpage? If so, what browser are you using? (Internet Explorer, Google Chrome, Firefox, etc)