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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an HP Officejet 6600. I recently moved from Florida

Customer Question

I have an HP Officejet 6600. I recently moved from Florida to Colorado and now it will only fax not print. If I send something to print, it tries to fax it.
Submitted: 6 months ago.
Category: Printers
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

May I ask which version of Windows or Mac OS you are using?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 months ago.
is the 29 on top of the 43 I just paid?
Expert:  Jason Jones replied 6 months ago.

Yes, but that will be the final payment.

Customer: replied 6 months ago.
I only pay 43
Customer: replied 6 months ago.
can you fix it for 43?
Expert:  Jason Jones replied 6 months ago.

That is correct.

Expert:  Jason Jones replied 6 months ago.

1) Which version of WIndows or Mac OS are you running?

2) What is the IP address on the printer?

3) Does the printer indicate that it is connected to the wireless signal?

4) Were you using the same wireless router at the old place?

Customer: replied 6 months ago.
windows 10
not sure what the IP address is
it is connected
different router
Expert:  Jason Jones replied 6 months ago.

Did you add the printer as a new printer after you manually connected it to the new router?

Customer: replied 6 months ago.
no, it was already listed on my laptop
Expert:  Jason Jones replied 6 months ago.

It doesn't work that way. After you add the printer to the new router, you must choose to reinstall it. Please, reinstall the printer on the computer and report back with your status.

Customer: replied 6 months ago.
ok
Expert:  Jason Jones replied 6 months ago.

Thank you

Customer: replied 6 months ago.
the computer will not allow me. some kind of corporate block
Expert:  Jason Jones replied 6 months ago.

Okay. A corporate block? Is this not your computer? Is it your work's computer?

Customer: replied 6 months ago.
my work laptop. guess I wasted 43 dollars of my own money
Expert:  Jason Jones replied 6 months ago.

I can send up a refund request for you now, if you wish. That just means that I am not given credit for my time.

Customer: replied 6 months ago.
thank you
Expert:  Jason Jones replied 6 months ago.

You are very welcome.