Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
What is the make/model of your printer?
That is an alarm light noting an internal problem.
Can you tell me exactly which lights you see (they are all labeled), what color, and what pattern (such as flashing 7 times, pause, 7 more, etc)?
I need specific details, please, for me to be able to give you an accurate answer.
So it is just a constant steady flashing? No pattern at all?This is very critical to a proper diagnosis, as the flashing light is like an error code that tells us what the problem is, so that it can be properly addressed.
So it flashes 4 times, pauses, 4 more, and repeats?
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Are you using genuine canon cartridges? Refilled/generic ones?
Thank you, ***** ***** be the next step. Even though you've had good luck with them, those cartridges have very high failure rate and don't generally work long term. I'll wait to hear how it works out when you have a chance.
Do you need more help with this?