Hi there, my name is ***** ***** I will be happy to assist.
Given the status of the machine, and the issues you are experiencing, this appears to be an issue that a Xerox Technician will need to assist with. I checked into my notes, and Xerox recommends reaching out directly to them in the event of this issue.
You can reach them at 1-***-***-****.
Thank you so much - I am glad your support was able to assist.
Is there anything else I can do to assist? Also please rate my service, and definitely glad you were able to replace the power supply and get the issue resolved.