I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Was it working fine previously? Or is this a new printer or new computer, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Thank you. Please click on Start -> Settings -> System -> Apps... and remove the HP printer program there.
Please reply at the box below to continue. Thank you,
- If needed, please press at the same time the two keys Windows and R on the keyboard, then type control then click OK, then open Programs / Programs and Features and uninstall the HP printer program if it's there.
- If needed, please download and install the latest HP OfficeJet Pro 6960 All-in-One series Full Feature Software and Drivers at the HP website below:
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How is it going? Do you still need help with this issue or with anything else?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,