I'm sorry about the issue. Do you mean when connecting the printer to the computer with the USB printer cable, the computer does not detect the printer?
Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry; we're an independent support company. We provide not just printer support; we provide all computer support. Please let me know if you'd still like me to fix this issue; we have an A+ service rating at the Better Business Bureau website and we guarantee our service.
Please let me know. Thank you,