Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Are those lights blinking at all, in any pattern?
Is that light on solid though, or is it flashing?
Okay, please watch that carefully, it should be flashing in a specific pattern, such as 6 blinks, pause, 6 more, etc
Thank you for the info,
yes that is a one time cost, but lets hold off on that for now, as this is not something that can be addressed remotely, though I can explain it by phone if you prefer.
Yes, this can be a one time charge, there is also a subscription option.
Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service.
This specific error pertains to a scanner pcb fault and/or logic board failure.
The only thing you can try in this case is to reset the machine:
unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that.
This is a 2006 model printer which was designed for a service life of only 3 years, and is simply not worth fixing at this point.
Let me know how the reset goes, and I'll help with replacement recommendations at that point if needed.
Best regards, ***** ***** for the news,
Do you need more help with this?