How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Printers
Satisfied Customers: 23566
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a canon Mp530 printer and fax machine Serial number

Customer Question

I have a canon Mp530 printer and fax machine Serial number AAMS46942.
The light comes and an alarm yellow light comes on but nothing else. I can't get the cartridge holder to move back to check ink. All that comes is the on button and yellow alert.
How do I fix it.
Submitted: 9 months ago.
Category: Printers
Expert:  Nathan replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Are those lights blinking at all, in any pattern?

Customer: replied 9 months ago.
Nothing but alarm
Expert:  Nathan replied 9 months ago.

Is that light on solid though, or is it flashing?

Customer: replied 9 months ago.
Expert:  Nathan replied 9 months ago.

Okay, please watch that carefully, it should be flashing in a specific pattern, such as 6 blinks, pause, 6 more, etc

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Actually I went to about 22 and paused sorry
Customer: replied 9 months ago.
Is the remote assist just a one time charge of $39.
Expert:  Nathan replied 9 months ago.

Thank you for the info,

yes that is a one time cost, but lets hold off on that for now, as this is not something that can be addressed remotely, though I can explain it by phone if you prefer.

Customer: replied 9 months ago.
Is this a one time charge?
Expert:  Nathan replied 9 months ago.

Yes, this can be a one time charge, there is also a subscription option.

Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service.

This specific error pertains to a scanner pcb fault and/or logic board failure.

The only thing you can try in this case is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that.

This is a 2006 model printer which was designed for a service life of only 3 years, and is simply not worth fixing at this point.

Let me know how the reset goes, and I'll help with replacement recommendations at that point if needed.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 9 months ago.

Do you need more help with this?