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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1857
Experience:  Ready to assist with your printer questions
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I can't connect my canon MX922 scanner printer to my mac

Customer Question

I can't connect my canon MX922 scanner printer to my mac
Submitted: 10 months ago.
Category: Printers
Expert:  Thomas replied 10 months ago.

Hi! My name is ***** ***** I'm happy to help!

What is the version of OS on your Mac?

Customer: replied 10 months ago.
10.11.6
Customer: replied 10 months ago.
I recently installed a new cable modem from my cable/internet/phone provider and had to change the password/ssid. After I did that that I followed the prompts from the printer to connect to the mac. It worked for a day but now O can't get the printer or the scanner to work.
Customer: replied 10 months ago.
Can you hear me now?
Customer: replied 10 months ago.
I get an error code 300 from the mac
Customer: replied 10 months ago.
7 minutes later I got nothing here...
Expert:  Thomas replied 10 months ago.

I'm looking into it. Standby.

Customer: replied 10 months ago.
holding...
Expert:  Thomas replied 10 months ago.

Try downloading a fresh driver and see if that works. CLICK HERE to access the Canon website and click Drivers and Downloads. Under operating system choose your OS version, then click download on the CUPS printer driver. Install it and let me know what happens afterward.

Customer: replied 10 months ago.
For scanning I was told by Canon to push the scan button, push B&W or color and that should start the scan but when i di that nothing happens. That was from before I changed the SSID/ password. Now I can do nothing.
Expert:  Thomas replied 10 months ago.

Did you reinstall the driver per my original answer?

Customer: replied 10 months ago.
Users/cliffordshatz/Downloads/msul-mac-2_3_0-ea21_3.dmg
/Users/cliffordshatz/Downloads/msd_-mac-mx920-19_1_0a-ea11-2.dmgDid it yesterday.

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