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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1851
Experience:  Ready to assist with your printer questions
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I can't connect my canon MX922 scanner printer to my mac

Customer Question

I can't connect my canon MX922 scanner printer to my mac
Submitted: 3 months ago.
Category: Printers
Expert:  Thomas replied 3 months ago.

Hi! My name is ***** ***** I'm happy to help!

What is the version of OS on your Mac?

Customer: replied 3 months ago.
10.11.6
Customer: replied 3 months ago.
I recently installed a new cable modem from my cable/internet/phone provider and had to change the password/ssid. After I did that that I followed the prompts from the printer to connect to the mac. It worked for a day but now O can't get the printer or the scanner to work.
Customer: replied 3 months ago.
Can you hear me now?
Customer: replied 3 months ago.
I get an error code 300 from the mac
Customer: replied 3 months ago.
7 minutes later I got nothing here...
Expert:  Thomas replied 3 months ago.

I'm looking into it. Standby.

Customer: replied 3 months ago.
holding...
Expert:  Thomas replied 3 months ago.

Try downloading a fresh driver and see if that works. CLICK HERE to access the Canon website and click Drivers and Downloads. Under operating system choose your OS version, then click download on the CUPS printer driver. Install it and let me know what happens afterward.

Customer: replied 3 months ago.
For scanning I was told by Canon to push the scan button, push B&W or color and that should start the scan but when i di that nothing happens. That was from before I changed the SSID/ password. Now I can do nothing.
Expert:  Thomas replied 3 months ago.

Did you reinstall the driver per my original answer?

Customer: replied 3 months ago.
Users/cliffordshatz/Downloads/msul-mac-2_3_0-ea21_3.dmg
/Users/cliffordshatz/Downloads/msd_-mac-mx920-19_1_0a-ea11-2.dmgDid it yesterday.