How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

How do I clear paper Jam on Lexmark X5650. Adhesive Label is

Customer Question

How do I clear paper Jam on Lexmark X5650. Adhesive Label is stuck in a place I cannot reach
Submitted: 2 months ago.
Category: Printers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried manually clearing the jam / stuck label?

Can you try clicking on the video link HERE.

Customer: replied 2 months ago.
I cannot reach it
Customer: replied 2 months ago.
Video did not help. I see no tab to open back of printer
Expert:  Louie replied 2 months ago.

I understand it was meant more for a genera; idea.

For specifically the X5650, click HERE.

Still, can you have access to a pair of tweezers as it may help to reach the stuck label? ...please click HERE.

And a strong light.

Expert:  Louie replied 2 months ago.

This is an internal hardware issue requiring hands-on on the printer itself. Secure Remote Assistance would not be able to address this concern.

As posted above; specifically for the X5650, click HERE. Has these been tried?

Customer: replied 2 months ago.
The link you sent said to open back with notch on left side. I do not find a notch on left side. I can see the stuck labels (not attached to backing), but I cannot reach them with tweezers. So are you telling me you cannot help?
Expert:  Louie replied 2 months ago.

The question would be re-opened as I would rather opt out.

Still, good luck with the printer.

Customer: replied 2 months ago.
No further charges!
Customer: replied 2 months ago.
Do not apply any further charges

Related Printers Questions