Hi and welcome to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, have you tried manually clearing the jam / stuck label?
Can you try clicking on the video link HERE.
I understand it was meant more for a genera; idea.
For specifically the X5650, click HERE.
Still, can you have access to a pair of tweezers as it may help to reach the stuck label? ...please click HERE.
And a strong light.
This is an internal hardware issue requiring hands-on on the printer itself. Secure Remote Assistance would not be able to address this concern.
As posted above; specifically for the X5650, click HERE. Has these been tried?
The question would be re-opened as I would rather opt out.
Still, good luck with the printer.