Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged guide rails, out of place toner/drum, etc) to an actual hardware defect (bad sensor or control board).
What we can try here are some cleaning and reset steps.First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Then remove the input paper supply.
Proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully for any obstructions. Next remove the toner/drum assembly and clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges. Next take a piece of heavy paper like card stock and push that through the rollers (feed path) to dislodge any last bits of paper that may be stuck.
Slide the paper guides to the center then back out, fan the front edge of the paper stack, and replace the paper supply.
Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I’ll advise further if needed.
Oh thank you for clarifying,
that can be a printer setting, or a driver issue.
Remove the paper from the printer, and reinsert still.
The printer should prompt you to tell it what paper is inserted, and you need to set it to letter size paper.
and you never get any errors when making copies?
Okay you'll need to delete the existing driver and then reinstall with the latest version: https://www.usa.canon.com/internet/portal/us/home/support/details/printers/black-and-white-laser/mf6160dw?tab=drivers#Z7_MQH8HIC0L88RB0AMD0F1Q42K25
Do you need more help with this?