How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have just installed a Brother DCP - 1510. the printer is

Customer Question

I have just installed a Brother DCP - 1510. the printer is working well but as I have Windows 10 and the scanner is not talking to my computer. I have noticed that on the DVD Windows 10 is not mentioned. Help Kerry
Submitted: 2 months ago.
Category: Printers
Expert:  JKalman replied 2 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. Generally, it is always better to install the latest drivers from the Brother website rather than from fixed media. This is particularly true after a major operating system upgrade.

You need to uninstall the drivers from the DVD installation and download new drivers from the Brother website. I can give you detailed directions that ae guaranteed to result in a successful installation.

Related Printers Questions