Hi! My name is ***** ***** I'm happy to help!
What version of Windows is on your computer?
Ok, try this:
Next to your start button, there is a search bar. Click in the search bar and type 'printers'. Devices and Printers should be the first result. Click on this. When it opens, find the icon for your printer. Right click on it and select 'Remove Device'. Once it is gone, unplug the printer's USB cable from your computer and plug it into a different slot. Let Windows reinstall the printer. When it says it is ready to use, try to print again. Let me know what happens.
I don't mean on the printer, I mean on your computer. Next to the start button there is a search bar in the lower left hand corner of your screen. Follow my previous instructions from there.
Not a problem, do you have the discs that came with the printer? If so, run them again. If not, I can find the software online for you.
Insert it and it should open automatically. There will be instructions on the screen.
Is it reinstalled?
You're welcome! I hope you'll rate my service positively! Have a great week!