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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16315
Experience:  HNC Computing; Large format and multifunction printer expert
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Problem printing from mac os 10.7 to xerox 3615 printer

Customer Question

problem printing from mac os 10.7 to xerox 3615 printer
Submitted: 5 months ago.
Category: Printers
Expert:  Electronics Pete replied 5 months ago.

Hi Wilson

Customer: replied 5 months ago.
where can I find your response
Customer: replied 5 months ago.
Hi Pete, where can I find your response?
Customer: replied 5 months ago.
Hi Pete
Customer: replied 5 months ago.
Are you available?
Expert:  Electronics Pete replied 5 months ago.

Thanks for replying back to me. You were offline when I responded earlier.

If you haven't already done so, trash any old drivers and install the latest Xerox print driver for OS X 10.7 from the following website:

http://www.support.xerox.com/support/workcentre-3615/downloads/engb.html?operatingSystem=macosx107

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Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance.
Pete.
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Customer: replied 5 months ago.
on Mac, how do you trash old driver...sorry, I am more PC guy
Expert:  Electronics Pete replied 5 months ago.

Click Go from the Finder bar, Computer=> Macintosh HD => Library => Printers => Xerox) and drag them into the Trash bin.

Customer: replied 5 months ago.
I will give it a try. need to drive to office and will be there is 45mins ish.
I hope this work; otherwise a mess on Monday with no printer/fax/scan to use.
Expert:  Electronics Pete replied 5 months ago.

Ok, just reply back here when ready...

Customer: replied 5 months ago.
Hi Pete,
Tried the steps. Still doesn't work.
however, I tried one thing to switch the
printer setup / printer using /
instead of the driver come with 3615... I switch it to Generic Postscript printer...
Then I can print...what do you think?Wilson
Customer: replied 5 months ago.
I don't know what the effect will be to switch to Generic postscript printer
Appreciate your answerWilson
Customer: replied 5 months ago.
Hi Pete, are you available?
Expert:  Electronics Pete replied 5 months ago.

Hi Wilson,

Sorry for the delay...

the different driver will have different properties, and it may work better to interface between the Mac and the printer.

Customer: replied 5 months ago.
keeping the driver and I even restart the computer. Still not working.
same driver error...
Customer: replied 5 months ago.
the error is this./library/printers/xerox/filters/pstorps failed
Customer: replied 5 months ago.
sorry, missed the x/library/printers/xerox/filters/pstoxrps failed
Expert:  Electronics Pete replied 5 months ago.

Ok, let me check if the other techs have any idea on this...

Customer: replied 5 months ago.
thanks. would I get a quick response?
Customer: replied 5 months ago.
I was able to resolved the problem myself. Thanks anyway