Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.Does the orange light blinks 4 times?
It indicates it has not been seated properly. Please remove the Magenta cartridge and clean the area where it sits and check that the cartridge is securely positioned and adjust if necessary.
Okay, the remote service is an AD. Please ignore it.
Ink cartridges cannot be detected error means that either a cartridge is not clicked in correctly, the chip is dirty, faulty, or the chip contacts (in printer) are damaged.As you have already tried cleaning the area where the cartridge sits it indicates the chip contact is damaged.
Remove the Magenta cartridge and inspect the chip contacts (in printer). Canon printers use a series of thin gold plated wire contacts that the cartridge chip slides and presses against - when cartridge is installed. These contacts can corrode, or stick to the chip, particularly if they ever had any ink contamination. The wires can sometimes bend, or even get pulled out - with cartridge, when it is removed. If this is the case, there may not be that much you can do to fix it, other than getting the printer serviced.
Note: If you can find the missing wire contact and it's not damaged, sometimes it's possible to push it back in it's slot. It's fiddly and you need careful vision, but it can be done. Be careful not to bend it or damage something else in the process.
If all the wire contacts appear fine, try cleaning them with damp cotton bud or similar until they're all spotless. Please unplug the power cord any time you're working on the chip contacts, to prevent further printer problems. When finished, install all cartridges back in printer, plug the power cord back in, turn the printer power on.
I know it's difficult but you can try using a flash light. Else the printer has to be disassembled completely.
Keep me posted!