Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
S H E F I N
Please try the following.
Check if you have MP navigator installed on your computer. If no, follow the instructions below.
Click Scan at the bottom of the left pane.
On the toolbar, click New Scan.
In the New Scan dialog box, click the Profile list, and then choose Photos/Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.
To see how your document will appear when scanned, click Preview.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!