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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Scan, dell 1355, nothing, no

Customer Question

JA: Hi. What is your issue regarding?
Customer: scan
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: dell 1355
JA: What troubleshooting have you tried?
Customer: nothing
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is the printer connected to the computer it on the usb or wireless.