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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15427
Experience:  HNC Computing; Large format and multifunction printer expert
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Says "out of paper" but is not. It's a Samsung M2070FW.

Customer Question

Says "out of paper" but is not.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's a Samsung M2070FW. Around two years old.
JA: What troubleshooting have you tried?
Customer: Tried turning on and off. Tried going to print spooler to restart but that choice is not hot. This happened a few weeks back for a few days and then all of a sudden started working again. Now, this.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

My name is***** will try my best to help you with your question.

A paper jam could show up as an out of paper error. Have you checked for paper jams?

If the paper is unable to feed into the printer it will result in an out of paper error.

Check for any blockages - if nothing is visible, try pushing a piece of thin card manually all the way through the paper slot to help clear any blockages. Let me know if that helps?
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Otherwise please reply back if you need further assistance.

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