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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15775
Experience:  HNC Computing; Large format and multifunction printer expert
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Just upgraded to OS 10.11.6. My Epson XP-810 printer no

Customer Question

Just upgraded to OS 10.11.6. My Epson XP-810 printer no longer prints the Avant Garde font. All of my custom forms are in Avant Garde. Any ideas?
Submitted: 4 months ago.
Category: Printers
Expert:  Electronics Pete replied 3 months ago.

Hi there,

What application are you printing from?

Does the document appear ok in preview?

Do you get any error messages?

Customer: replied 3 months ago.
Just upgraded to Mac OS 10.11.6. My Epson XP-810 printer no longer prints the Avant Garde font. All of my custom forms in Numbers and Pages are in Avant Garde. Documents appear OK, unaltered, in Preview. No error message - just prints out blank rectangles instead of letters. Reinstalled the driver, restarted the printer and the computer. Changed some of the text to Helvetica to confirm that the problem was specific to Avant Garde.
Expert:  Electronics Pete replied 3 months ago.

Ok, you will need to install the latest OS X 10.11.x print driver for your printer from the Epson website:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=227222&infoType=Downloads&platform=OSF_M_X11

Customer: replied 3 months ago.
Already installed the new driver. I'm not having problems printing in general, only one font, Avant Garde. Is it no longer supported? Is there a version that is supported?
Expert:  Electronics Pete replied 3 months ago.

Avant Garde is still supported; however the Epson font name for it is "Geometric 711 SWA":

http://download.epson.com.sg/manuals/Epson_FontGuide_EN.PDF

Expert:  Electronics Pete replied 3 months ago.

Hi, just checking in on your question, do you need any further assistance?