Hello, I am Jennie and I'll be assisting you today.
I understand that your printer is throwing a jam error when there isn't a jam.
Sometimes, there may be a jam that we can't see. Maybe debris in the unit that is undetectable. Here are some things you can try.
1.) Pull the trays out. Take some of the paper out and push the tray back in.
2.) Look in the top cover area to check for debris. Remove any that you see.
3.) Remove the print cartridge, check for debris, and put it back. Don't expose it to light for too long.
4.) Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open. Check for debris. Close it back. It will clip automatically.
If none of that works, try printing to a different output bin and see if you still get the message.
Let me know if that works!
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