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cvd4311
cvd4311, Computer Analyst
Category: Printers
Satisfied Customers: 966
Experience:  I have worked on printers at my job for over 7 years.
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Epson work force 3620 removed paper jam still says there is

Customer Question

epson work force 3620 removed paper jam still says there is a paper jam. Say's refer to code 0xF1
Submitted: 8 months ago.
Category: Printers
Expert:  cvd4311 replied 8 months ago.

Did you unplug printer and remove the cartridges and then put back in and plug it back into wall?

Also open the printer and see if the carriage moves from side to side, if not their should be a plastic piece on one side. See if you can click the platic piece down very gently to get the carriage to move from side to side to clear up the jam.

Please reply back here when you are finished.

Expert:  cvd4311 replied 8 months ago.

Also go through the normal steps about nozzle cleaning and head cleaning from your menu on your printer. Just to rule out if their is a tiny piece of paper stuck on carriage.

Expert:  cvd4311 replied 8 months ago.

Keep me posted in this chat by replying to chat.

Expert:  cvd4311 replied 8 months ago.

Good morning, just wanted to know if you need anymore help?