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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4981
Experience:  B.Sc. Computer Science with Honors
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I have a PIXMA MG3600 printer bought in April of this year.

Customer Question

I have a PIXMA MG3600 printer bought in April of this year. At this time I need to print a large number of copies of a genealogy. I have my documents ready to be printed, put in the 30 of each I need on the printer page and it only prints one. My MG5320 I had previously also did not print from the printer screen number. However I had a selection on the printer itself to indicate the number of copies I wanted. On this MG3600 I do not have that option that I have been able to see. I really want to print off my computer documents, so why doesn't the number of copies give me more than one?
Submitted: 7 months ago.
Category: Printers
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know if you have windows or mac on the computer that you are using with the printer

Customer: replied 7 months ago.
I have windows 7 on my computer.
Expert:  Michelle replied 7 months ago.

ok...please open any email and try a print and in number of copies select 2

if it does not give you the option to select number of copies, let me know

Expert:  Michelle replied 7 months ago.

let me know if it prints 2 copies or just one

Expert:  Michelle replied 7 months ago.

also let me know that the genealogy copies you are trying to print are on what kind of file, word document, images or pdf files or some other format

Customer: replied 7 months ago.
I can't believe I could print 2 copies from my email. What's keeping my Works documents from printing more copies?
Expert:  Michelle replied 7 months ago.

that would need to be checked if its something specific to the document settings or the printer settings

just for testing please open any other document and try printing 2-3 copies, it could be a word document, some picture etc

Expert:  Michelle replied 7 months ago.

let me know the status and they we will be in a better situation to figure out what needs to be fixed

Customer: replied 7 months ago.
They are in a Microsoft Works Task Launcher document.
Expert:  Michelle replied 7 months ago.

ok what about printing a picture or a ms word document

did you try printing copies of these?

Customer: replied 7 months ago.
I requested the document of 3 pages print 2 copies. It only printed 1.
Expert:  Michelle replied 7 months ago.

was it a document in works task launcher or some other program

Customer: replied 7 months ago.
in Works Task Launcher.
Expert:  Michelle replied 7 months ago.

ok then this problem is specific to the works task launcher program

can you tell me the extension of the file name of any works file

like.doc , .rtf, etc

Customer: replied 7 months ago.
It says wps behind document name. I recently learned if I wanted to send an attachment in my email, I had to save it I rtf. Could that be required here?
Expert:  Michelle replied 7 months ago.

i will have to check the extension settings

give me a moment please

Expert:  Michelle replied 7 months ago.

thanks for waiting

have you tried saving the file in .doc or .rtf format

also are you able to open these files in microsoft word??

Customer: replied 7 months ago.
I tried saving my document in .rtf. I thought I had selected the change in the save as, but somehow it didn't save that way. Do I have to close the document in .wps, and then open it again?
Expert:  Michelle replied 7 months ago.

yes

you have to save it as rtf and then open it again ensuring that you open the file with .rtf extension as there would be 2 files..one would be the existing one with .wps and a new one with .rtf

Customer: replied 7 months ago.
I chose another document and I saw it had the .rtf. I gave it command to print, but after 2 pages my printer ran out of ink. I have to insert a new cartridge.
Expert:  Michelle replied 7 months ago.

ok insert new ink and then check

if the printer prints fine on rtf extension then it would be best to save files in rtf extension for printing

as works is a pretty old and discontinued product by microsoft, with newer devices and operating system upgrades not all extension would work with all features

the original files settings have to be tweaked and tested as to which workaround setting will be best

let me know if the rtf file format prints copies or not and i will suggest further

Customer: replied 7 months ago.
I can't get it open to insert my new cartridge. Is there a button to push?
Customer: replied 7 months ago.
I got your directions, but I still cannot get it open. I did step A and B, but then it does not open.
Expert:  Michelle replied 7 months ago.

Open the paper output cover (C)

check the picture and then follow the steps.

Customer: replied 7 months ago.
I did get it open finally and inserted the new black cartridge but now my diamond shape below the on bottom is flashing.
Expert:  Michelle replied 7 months ago.

open and close the cover again and press the resume button or the flashing button.

Customer: replied 7 months ago.
That should have sad button
Expert:  Michelle replied 7 months ago.

open and close the cover again and press the resume button or the flashing button.

Customer: replied 7 months ago.
It doesn't stop flashing. It now looks like my color button isn't lit up either. Oh dear!
Expert:  Michelle replied 7 months ago.

remove the cartridges and re seat them again it must not be sitting correctly.

Did you remove the packaging take from the bottom of the cartridge?

Customer: replied 7 months ago.
I just opened it again and took out cartridges and now everything is flashing.
Expert:  Michelle replied 7 months ago.

Remove the cartridges and then unplug the power cable from the printer and wait for 3 mins reconnect power open the cover and then install the cartridges.

Customer: replied 7 months ago.
I removed the cartridge and unplugged the cable, now reconnected and reinstalled, and everything is still flashing. I can't continue anymore tonight. When I can get the printer going again, I will try using the .rtf.
Expert:  Michelle replied 7 months ago.

Alright let me know we can continue whenever you want.

Customer: replied 7 months ago.
I finally was able to take my printer with the 3 flashing lights to Office Max. I needed to have the cartridges replaced. Late at night like 1:30 a.m. when I was working with you, I accidentally put in an old cartridge I was saving to recycle. My new black cartridge had gotten pushed to the back of my drawer. The colored one was defective and replaced at the store. Today I was able to print copies using the rtf format you suggested, instead of wps. I did save my document in rtf on a flash drive and took it to Kinko's for copying.
Expert:  Michelle replied 7 months ago.

What is the output right now is it working?

Customer: replied 7 months ago.
I have printed copies. It is finally working. Thank you for all your responses
Expert:  Michelle replied 7 months ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.

Expert:  Michelle replied 7 months ago.

Thank you.